Legal
Privacy Policy
Last updated
Streamhealth AI Inc. operates this website under the public name Stream Health. This policy explains how information associated with visits to streampsp.com and inquiries sent through its contact email is handled. In this policy, "Stream Health," "we," "us," and "our" refer to the website operator.
This is an informational business website. It has no patient intake form, account registration, patient portal, or interactive AI service. A patient support program or other service would require its own applicable privacy information, agreements, and consents.
Information you choose to provide
If you email Stream Health, we receive your email address, the content of your message and attachments, and any other information you provide, such as your name, organization, role, or telephone number.
The Contact us link opens your own email application. It does not submit a form or send a message through this website. Your email provider and our email provider also process the message when it is sent and received.
Technical information from website visits
Cloudflare hosts and delivers this website. When your browser requests a page or asset, Cloudflare processes technical information needed to handle the request. This can include your IP address, the requested URL, request time, browser or device information, and security-related information.
Technical information may be used to deliver content, maintain availability, investigate errors, and prevent abuse. We do not operate a separate visitor analytics or advertising service on this website.
How we use information
We use information associated with an inquiry to understand and respond to your request, communicate about a potential business relationship, and maintain relevant correspondence. We may also use information where reasonably necessary to protect our systems, address misuse, or meet legal obligations.
Please provide only information relevant to your inquiry. If a new purpose requires your consent under applicable law, we will seek that consent before using your information for that purpose.
Service providers and disclosures
Hosting, security, and email providers process information as part of delivering their services. We may disclose information when required by law or a valid legal process, or where permitted by law to address fraud, security incidents, or threats to people's rights or safety.
Providers may process information in countries other than your own. Information processed in another country may be subject to that country's laws and lawful access requirements. This website does not represent that all information remains in Canada or any other particular country.
Cookies and similar technologies
We do not add advertising cookies, analytics trackers, or tracking pixels to this website. Cloudflare may use security-related technologies to deliver the website and protect it against abuse.
You can manage cookies through your browser settings. Restricting security-related technologies may affect access to the website. The contact link uses a small script to obscure the email address from basic automated collection; it does not create a visitor profile or store information in your browser.
Retention and security
We keep inquiry correspondence for as long as reasonably needed to handle the inquiry, maintain the related business relationship, and meet applicable legal requirements. Retention of providers' technical records also depends on their service settings and obligations.
This website uses HTTPS to protect connections in transit. No website, email system, or method of transmission can guarantee complete security. Avoid including sensitive information in a general email inquiry.
Health information and AI
Do not send medical records, health card numbers, details about an identifiable patient, or other sensitive health information through the general contact email. This website is not a channel for enrolling in care or discussing an individual's treatment.
The website does not provide an AI input field or send visitor-entered content to an AI model. Any future use of personal information within an AI-assisted service would need to be explained in the privacy information and agreements for that service.
Your choices and requests
You can choose whether to contact us and what information to include. Depending on applicable law, you may ask to access or correct personal information we hold about you, request deletion, withdraw consent where processing relies on it, or raise a privacy concern.
Use the Contact us link at the top of this page and identify your message as a privacy request. We may need to verify your identity before responding. Some information may need to be retained to comply with law or address an unresolved matter. We will explain any applicable limits when responding. You may also contact the privacy regulator responsible for your jurisdiction.
Changes to this policy
We will update this policy when the website or the practices described here change. The date above identifies the latest revision. Where applicable law requires additional notice or consent, we will provide it.
Contact about privacy
Stream Health is the contact point for privacy questions and requests about this website. Use the Contact us link at the top of this page and mark your message "Privacy" so it can be directed appropriately.